Installing a cookie banner from Cookie Information is straightforward, and the cookie banner can be set up in under 10 minutes. The first step is always a free 30-day trial where customers can test all the functionalities before upgrading to a paid plan.
Cookie Information offers unlimited design options, with the banner being fully customizable. One can change colors, fonts, add own logo, and adjust the text of the banner and the buttons. They also offer the option to get support with the banner design if needed.
The user consents collected are safely stored on EU Servers for 5 years. This ensures that their customers are always ready for an audit and don’t have to worry about manually exporting records for safe-keeping.
Cookie Information also offers advanced consent rate insights and monitoring features. Their Compliance Dashboard (part of their Professional package) enables users to monitor non-EU data transfers and identify new or unclassified cookies. It also provides detailed consent rate insights that can be used for consent rate optimization.
The customer service offered by Cookie Information has been highly praised across review websites. They typically reply on chat in under 4 hours, plus offer personal guidance via phone and email. They also offer the option for a personal account manager in their custom packages.
“We have 20+ clients running on our Cookie Information partner account”
What do you like best about Cookie Information?
Their support is second-to-none. Reply within minutes and you can even get personal phone support. This has been essential for my team, as we are not specialized in consent implementations.
“Fast, easy and great support”
What do you like best about Cookie Information?
The self-help section is excellent. Since my company is small and we don’t have the resources to outsource, the do-it-yourself approach was what I had to do. The guides were super easy and I could set everything up nicely. Customer service quickly answers and checks if you hav e done a good job.
Some parts of the platform can be improved in terms of design and UX. The flow is not always intuitive, but recent improvements in the product show that they are constantly developing. Customer support is always available with guidance, and they also provide an extensive library of support articles that help with implementation and customization.
While Cookie Information’s prices are competitive, they are, at first sight, more expensive than some competitors (such as Cookiebot). However, the value included in the package is higher (e.g. level of support, higher cookie scan frequency). They do not offer a free plan, and their packages are dependent on a couple of additional variables (such as monthly usage).