Can I pay by invoice?
Our platform is connected to an online payment system that handles your subscription. To make it the most convenient for you, the subscription will be charged by credit card. If you need to pay by invoice rather than credit card please contact our Support Team by email: email@example.com
Can I add as many domains as I want?
You can add as many domains as you like. Testing domains will be free of charge, whereas all public domains – which we scan – will be charged.
How do I know how many monthly users I have?
The number of monthly users on a website will roughly correspond to the monthly unique visitors to your website from your analytics tool.
The total number of monthly users is the sum of monthly users from all domains within your account. So, let’s assume you are the owner of domain A and domain B. Domain A gets 10.000 monthly users on a monthly basis, and domain B gets 2.000 monthly users on a monthly basis, which means your total monthly users count is 10.000+2.000 = 12.000.
The exact number will be recalculated quarterly and can be found by logging into your account and accessing the reporting tool. You can read more about the reporting tool here.
Your price increases according to how many monthly users your website has: Up to 50.000 = included Up to 250.000 + €2 per month / domain Up to 500.000 + €4 per month / domain Up to 750.000 + €6 per month / domain Up to 1.000.000 + €8 per month / domain Over 1.000.000 + €10 per month / domain
Yes. Our Consent Solution is GDPR, ePrivacy, CCPA etc. compliant when setup and configured correctly. The Consent Solution informs your users of cookies and collects their valid consent to cookies.
Do you have a customized plan?
Yes. Some companies have large portfolios of websites and complex setups. Please get in contact with our Sales Team to learn more about a tailor-made Consent Solution. Contact Sales here.
Can I add a test environment to my consent solution?
Yes. Test environments are a good way to test out the visual and technical functionalities of your Consent Solution. You can add test environments in our Consent Management Platform.
Do I need the Compliance Dashboard?
Many of our clients find great value in getting advanced insights into their consent solution – which is offered as an optional add-on with our Professional Solution and included in our Customized Solution. You can at any time downgrade and choose not to get insights about risks to your compliance.
Which scan frequency do I need?
Which scan depth should I choose?
How does Mobile App Consent Solution work?
Is Mobile App both for Android and iOS?
Yes! The Mobile App Consent Solution is developed for both Android and iOS. The oldest supported iOS version is 12.0, currently supports Cocoa Pods. We are adding Swift Package Manager (SPM). On Android it is distributed through Maven Central.
Where can I see consents collected by Mobile App Consent Solution?
All consents are stored in our database. We can export all consents when you need them. Contact our Support Team. A copy of the consent (or lack thereof) is also stored on every client’s device in user standards/shared storage.
Does Mobile App Consent Solution work with React, Flutter or Xamarin?
Our SDK is compatible with hybrid app technologies, but we do not currently provide wrappers or technical support.
How does Data Discovery work?
It is a lightweight and user-friendly platform that allows you to see and track your company’s data privacy performance from one central place.
The platform monitors all connected systems at a frequency set by you and automatically discovers personal identifiable information that is:
How do I get started with Data Discovery?
Sign up and you can receive your first insights in minutes. Simply connect the systems you use, e.g., Microsoft O365 and watch the platform do all the data mapping for you. If you wish to connect to on-prem systems, you will need to install our Data Discovery service on a server of your choosing. It usually doesn’t take more than 1 hour to get fully set up.
How many systems can I connect the platform to?
As many as you’d like – there are no limits, and we don’t charge you for the number of systems you connect. The platform connects seamlessly to the most widely used systems out-of-box. However, it happens occasionally that you wish to connect to other systems. If that is the case, we will build the integration with you.
Which mapping/scanning frequency should I choose?
Mapping/scanning frequency means: how often the platform should map your connected systems for personal identifiable information to discover compliance risks.
What security and privacy measures have been taken?
We never compromise on IT and data security. It is a top priority for us to be best-in-class and always follow best practices. Data Discovery by Cookie Information has been developed with “Privacy by Design”-principles and:
What categories of personal data can the platform identify?
The platform supports an abundance of categories of personal identifiable information. This includes:
How long does it take to map all personal data in my organization?
Depends on how many systems you integrate and their size. Our engine is one of the fastest on the market and learns from continuously mapping your systems. One of our customers has decreased the time to map 4 million files across 3 systems from 1 day to 8 minutes.
It is a purpose-built DSR automation tool that makes it easy and effortless for you to comply with data subject requests without undue delay. Instead of having to manually identify personal identifiable information about the data subject, you have a platform that does it all for you with a click of a button. Simply embed the form on your website and receive all data subject requests in one central place. Upon receipt, you will be notified so you don’t miss a request and risk non-compliance. If you choose to accept the data subject request, the platform then automatically searches all your connected systems for personal identifiable information pertaining to the data subject and returns a list to you with all that was found along with relevant information about each finding. You can lean back, rest assured you will comply with the request, and watch the platform do all the heavy lifting.
Is it easy to get started with Data Subject Request?
Yes – you can get fully set up in less than 15 minutes! Sign up – embed the DSR form on your website and connect to relevant systems. That’s it, you are now ready to receive a DSR. If you wish to connect to on-prem systems, you will need to install our Data Subject Request service on a server of your choosing. It usually doesn’t take more than 1 hour to get fully set up.
Managed Compliance Basic
Managed Compliance Advanced
Managed Compliance Enterprise